FAQ

Frequently Asked Questions (FAQ)

Ordering & Payment

How do I place an order? Browse our curated collection, select your desired lighting piece, and add it to your cart. Proceed to checkout where you can securely enter your shipping and payment information. Each order is personally confirmed to ensure your selection meets your needs.

What payment methods do you accept? We accept all major credit/debit cards and secure digital payments including Klarna, and bank transfers. All transactions are processed through encrypted channels to ensure your security.

Shipping & Delivery

What are your shipping times? Each lamp is carefully packaged and shipped within 1-2 business days of order confirmation. Standard delivery typically takes 5-7 business days within Scandinavia, and up to 15 business days for international orders. We offer free shipping on all domestic orders.

Do you ship internationally? Yes, we ship to select countries, bringing Swedish design to homes worldwide.

How are the lamps packaged for shipping? Each piece is meticulously wrapped in sustainable protective materials to ensure safe delivery. Our packaging reflects our commitment to both protection and environmental responsibility.

Product Care & Quality

How should I care for my lamp? Each lamp comes with detailed care instructions. Generally, we recommend:

  • Gentle dusting with a soft, dry cloth
  • Avoiding harsh cleaning products
  • Keeping the lamp away from excessive moisture

What is your quality guarantee? Every lamp undergoes thorough quality inspection before shipping.

What is your return policy? We want you to be delighted with your lighting piece. If you're not completely satisfied, contact us within 30 days of delivery to arrange a return. Items must be in original condition and packaging. We handle each return personally to ensure your experience is smooth and satisfactory.

How can I get help with my purchase? Our dedicated team is here to assist you:

  • Email: Info@swedishflare.com
  • Contact form on our website We typically respond within 24 hours during business days.